Order acceptance and review

Submitting an order is an offer to purchase and does not guarantee acceptance or shipment. All orders are subject to inventory, payment verification, address review, fraud screening, research-use compliance, and any qualification requirements. We may hold, refuse, limit, or cancel an order at our discretion where permitted by law.

Reasons may include suspected prohibited use, incomplete or suspicious information, restricted products or destinations, inventory or pricing error, failed payment, legal or carrier restrictions, or inability to verify lawful purchasing intent.

Processing time

Orders are processed after payment and required verification are complete. Processing times are estimates, not guarantees. Orders may be delayed by compliance review, address correction, inventory status, payment verification, weekends, holidays, severe weather, carrier interruption, or events beyond our reasonable control.

Shipping methods and delivery estimates

Available services may include USPS, UPS, FedEx, or another carrier selected at checkout or by Total Peptides US. Service availability, rates, delivery estimates, tracking, and coverage may change. Expedited shipping changes the carrier service level after fulfillment; it does not guarantee same-day processing.

Carrier delivery dates are estimates only. We are not responsible for delays caused by carriers, weather, natural disaster, transportation disruption, government action, restricted access, incomplete addresses, holidays, or other events outside our control.

Address accuracy

The customer must provide a complete, correct, current, deliverable, and authorized address. Review the order confirmation immediately. We do not guarantee address changes after submission. Orders shipped to an address supplied by the customer may be ineligible for refund or replacement when lost, delayed, returned, misdelivered, or delivered to the wrong location because of customer error.

Tracking and delivery

Tracking may be provided when available. A carrier delivery scan is evidence of delivery, subject to review of available documentation. Customers are responsible for monitoring tracking, maintaining a secure delivery location, retrieving packages promptly, and contacting the carrier regarding delivery instructions.

Title and risk of loss

To the fullest extent permitted by applicable law, title and risk of loss transfer when the shipment is tendered to the carrier. We may assist with reasonable carrier inquiries but do not control carrier operations or guarantee recovery, replacement, refund, or a particular delivery outcome.

Damaged, missing, or incorrect shipments

Notify us through the Contact page within 48 hours of delivery confirmation. Include the order and tracking numbers, a description, and clear photographs of the outer box, shipping label, packaging, product labels, and condition. Retain all materials for possible carrier or internal inspection.

Lost or stalled shipments

Contact us after the carrier’s estimated delivery window has passed. We may require completion of carrier procedures and a reasonable investigation period. Replacement or refund is not automatic and depends on the documented circumstances, carrier findings, this policy, and applicable law.

Restricted destinations and products

We may decline shipment to any person, address, freight forwarder, institution, state, territory, or jurisdiction. Customers are solely responsible for determining whether purchase, possession, receipt, storage, handling, and research use are lawful at the destination. We do not guarantee that every product can be shipped everywhere.

Refused and returned packages

Refused, abandoned, unclaimed, or undeliverable packages may be ineligible for refund or replacement. Shipping, return, processing, carrier, handling, and other costs may be deducted from any discretionary credit where lawful.

No medical or emergency shipments

Products are not intended for medical, clinical, veterinary, cosmetic, treatment, patient, or emergency use. Shipping services must never be relied upon for health, treatment, or emergency needs.