Scope and acceptance

This Privacy Policy applies to Total Peptides US websites, store functions, accounts, communications, and related services. By using the site, you acknowledge this policy. If you do not agree, discontinue use.

Research-use website notice

Our public research products are sold for lawful laboratory and analytical purposes only. Do not submit patient records, medical histories, diagnoses, treatment information, dosing questions, animal-use information, or other unnecessary sensitive health information through our forms, checkout, payment notes, or support channels.

Information we collect

• Identity and contact information: name, email, telephone number, billing and shipping address.
• Account and qualification information: username, account role, business name, wholesale status, qualification documents, research-use representations, and order history.
• Transaction information: products, quantities, order notes, payment status, transaction references, shipping selections, tracking, fulfillment status, refunds, disputes, and support communications.
• Technical information: IP address, browser, device, operating system, referring URLs, timestamps, cookie identifiers, security events, and site interactions.
• Communications: contact forms, emails, documentation requests, wholesale applications, and compliance-related correspondence.

Payment providers generally process payment credentials directly. We may receive transaction status and limited payment metadata, but we do not intentionally store complete card or bank credentials on this website.

How we use information

• Operate, maintain, personalize, and secure the site and store.
• Create accounts; review wholesale eligibility; accept, reject, process, fulfill, and ship orders.
• Authenticate users, prevent fraud, investigate misuse, and enforce research-use restrictions.
• Provide support, order updates, documentation, administrative notices, and requested communications.
• Maintain tax, accounting, compliance, dispute, safety, and business records.
• Improve site performance, catalog presentation, and customer experience.
• Comply with law, legal process, carrier requirements, and valid governmental requests.

Cookies and similar technologies

We and our service providers may use essential, preference, analytics, security, cart, session, and fraud-prevention technologies. Blocking cookies may prevent account, cart, checkout, or security functions from working correctly.

How information is disclosed

We may disclose information to hosting and infrastructure providers; WordPress and WooCommerce service providers; payment processors; shipping carriers and fulfillment partners; email, analytics, security, fraud-prevention, and customer-support vendors; accountants, attorneys, insurers, and other professional advisers; business successors; and authorities when required or permitted by law. Service providers receive information only as reasonably necessary for their functions and are subject to their own terms and privacy practices.

We do not sell personal information for money. We do not disclose personal information for medical marketing. If our practices change in a manner that creates additional rights under applicable law, we will update this policy and provide required choices.

Retention

We retain information for as long as reasonably necessary for order fulfillment, customer support, account administration, tax and accounting obligations, research-use compliance, fraud prevention, dispute resolution, legal claims, and enforcement. Retention periods vary by record type and legal requirement.

Security

We use reasonable administrative, technical, and physical safeguards. No website, transmission, or storage system is completely secure. You are responsible for maintaining confidential credentials and promptly reporting suspected unauthorized access.

Your privacy choices and rights

Depending on your location and applicable law, you may have rights to request access, correction, deletion, portability, restriction, objection, or information about disclosures. We may verify identity and may retain or deny deletion of records where permitted or required for transactions, taxes, security, fraud prevention, compliance, disputes, or legal obligations. Authorized-agent requests may require proof of authority.

To submit a request, use our Contact page and select or state “Privacy request.” We will not unlawfully discriminate against you for exercising applicable privacy rights.

Age restriction

The site is intended for persons 21 years of age or older. We do not knowingly collect personal information from anyone under 21. Contact us if you believe a minor has submitted information.

International and state-specific use

Our operations and service providers may process information in the United States and other locations. Privacy rights differ by jurisdiction. Users are responsible for accessing the site only where lawful.

Third-party links

Third-party websites and services have independent privacy practices. We are not responsible for their content, security, or privacy practices.

Policy changes

We may revise this policy. Changes become effective when posted with an updated date, except where additional notice or consent is required by law.

Contact

Submit privacy questions or requests through our Contact page. Do not include unnecessary medical, patient, animal-use, or other sensitive information.